Terms and Conditions

Doormart USA is a customer service oriented company striving to deliver the very best product, price, and service. Please review our company's terms and conditions prior to completing your order.

Every effort has been made to provide you with the most accurate information on the products and price offered on our site. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Doormart USA shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is canceled, Doormart USA shall issue a credit to your credit card account.

Returns

Doormart USA will help you navigate your visit to a broad array of products. When you are ready to order, you will know that you will be receiving the highest quality products. All goods leave our warehouse or the manufacturer in perfect condition. They are all known for their strict quality control programs. As a result, ALL SALES ARE FINAL and not subject to return or cancellation once an order has been placed. All products prepared for shipping are carefully checked to assure that there are no defects. However, should a product prove to be defective due to the manufacturer's actions, we will accept defective returns within the manufacturer's warrantee period. Please send us an e-Mail found on our contact page for a return authorization number, and also briefly describe the reasons for your requested return. You must receive an RGA # before you return any goods to us and make sure that the RGA# appears on your return packing label. The product must be in original factory condition and returned in its original packaging. The package must include all accessories, packing material, inserts, manuals, warranty cards (not filled-out) and returned in the box in which it was originally shipped to be considered for credit or exchange. Our strict adherence to this policy enables us to offer you these brand name products at the lowest prices.

Shipping

Doormart USA guarantees you the most efficient and quickest delivery in accordance with our shipping policies or the shipping policies of our manufacturers. We use common carriers and make every effort to fulfill your order in the most efficient manner. Doormart USA shall not be liable for any loss, damage or expense of any kind resulting from delay in delivery. All our shipping offers apply only to the contiguous United States of America and not Canada, Alaska, Hawaii, Puerto Rico or APO/FPO addresses. For these locations, we do offer to ship to your freight forwarder, but do not allow freight forwarder pickups.

Shipping Damage: Occasionally a product is damaged in shipping. Your shipment is insured for its full value. By refusing the shipment or signing for it as "damaged" the carrier is required to pay for the damage. Unfortunately, most customers are not aware of these rules and simply sign for the shipment "as is". This relieves the carrier from responsibility and leaves you with a worthless shipment. Sometimes the damage can be resolved, most times it can not.

Payment Options

For your convenience, Doormart USA accepts American Express, Visa, and MasterCard.

We do not collect sales tax on items purchased at DoormartUSA.com, except for deliveries within New York State. Deliveries in the State of New York are charged 8.875% state sales tax which is calculated during checkout. Otherwise each customer shall be solely responsible for all sales tax or other tax on orders shipped to any other state.

Privacy and Security

Doormart USA collects only information that is necessary to successfully complete your transaction. To protect your privacy, we pledge to keep the information that we gather secure and private. Our agreements with business partners, agents, and affiliates have strict confidentiality and security provisions and we require our employees to affirm the confidential nature of your information and not share it with any third party. Doormart USA does not sell, trade, rent, or release any information it gathers in the normal course of business, including any transactions made on this site, to anyone outside of our company, contractors, and affiliates, other than in compliance with this privacy and security policy. The only time we share your information is with credit card issuers, which is necessary to complete your transaction. We may also use your information to send you promotional communications by mail or e-mail, or share your information with our business affiliates. To the extent required or permitted by law, we may collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements. We may also use your information as permitted by law to perform credit checks, report or collect debts owed, or protect the rights or property of Choice, our employees, our customers, this site, or its users.

Doormart USA also assures you that the site is fully secured without any access to outside parties, thus fully protecting the information you share with us.

Disclaimer

Every effort has been made to provide you with the most accurate information on the products and price offered on our site. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Doormart USA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

Images

Images are for illustration purposes only and may not reflect the actual products or the finish of the products.

Wood Doors

Wood, being a natural product with its own unique character, color and grain patterns can vary even when taken from the same tree. Various species, particularly Rotary Natural Birch display a very irregular grain pattern that is accentuated by the presence of light colored sapwood permeated by much darker heartwood. The extreme difference in coloration may be highlighted or subdued when the door face veneer is finished and should, therefore, be considered before purchasing Natural Birch.

Fire Rating

Items by default are not fire rated, unless otherwise specified. Fire rated option is available on most door and frames. It is the customer’s responsibility to ensure fire rating is specified on each item where fire rating is needed and that proper installation and suitable self closing and/or fire rated door hardware is used to keep fire rating. Doormart USA is not responsible to replace doors, frames or hardware that have been ordered without requested fire rated.

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